Returns & Exchange Policy

RETURNS & EXCHANGES POLICY

AT BRILLIANCE BOUTIQUE, WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. IF YOU'RE NOT HAPPY FOR ANY REASON, WE'RE HERE TO HELP. PLEASE REVIEW OUR POLICY BELOW FOR RETURNS, EXCHANGES, AND REFUNDS.

1. ELIGIBILITY FOR RETURNS

• ITEMS MUST BE RETURNED UNOPENED WITHIN 30 DAYS OF THE DELIVERY DATE.
  

• ITEMS MARKED FINAL SALE, CLEARANCE, OR NON-RETURNABLE ARE NOT ELIGIBLE FOR RETURN.
  

2. HOW TO START A RETURN OR EXCHANGE
TO INITIATE A RETURN OR EXCHANGE:

• EMAIL US AT SUPPORT@BRILLIANCEBOUTIQUE.ORG WITH YOUR ORDER NUMBER AND THE REASON FOR THE RETURN.

• WE WILL RESPOND WITHIN 1–2 BUSINESS DAYS WITH INSTRUCTIONS AND A RETURN SHIPPING ADDRESS.

3. REFUNDS

• ONCE WE RECEIVE AND INSPECT YOUR RETURNED ITEM, WE WILL NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.

• IF APPROVED, YOUR REFUND WILL BE PROCESSED TO THE ORIGINAL PAYMENT METHOD WITHIN 5–10 BUSINESS DAYS.
  

4. EXCHANGES

• WE OFFER EXCHANGES FOR PRODUCTS THAT ARE THE SAME OR LESSER IN VALUE PROVIDED THE ITEMS ARE RETURNED UNOPENED WITHIN A 30 DAY WINDOW OF ORDER DATE.

• IF THE REQUESTED ITEM IS OUT OF STOCK, A REFUND WILL BE ISSUED INSTEAD.

5. RETURN SHIPPING COSTS

• CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS, UNLESS THE ITEM WAS RECEIVED DAMAGED.

• WE RECOMMEND USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE, AS WE CANNOT GUARANTEE RECEIPT OF RETURNED ITEMS.

6. DAMAGED ITEMS
IF YOUR ITEM(S) WAS RECEIVED DAMAGED:

• CONTACT US AT SUPPORT@BRILLIANCEBOUTIQUE.ORG WITHIN 7 DAYS OF DELIVERY.

• WE’LL PROVIDE A PREPAID SHIPPING LABEL AND ARRANGE FOR A REPLACEMENT OR FULL REFUND.